Workshop Details

How to have Difficult Conversations


Having difficult conversations with people in your organisation or outside your organisation is often hard to do and is a skill that can be improved upon. A lot of people procrastinate because they find it hard and that can lead to the problems becoming bigger because it is not dealt with. Alternatively people often mismanage difficult conversations in a way that makes problems bigger.

In this short workshop we will focus on how to have difficult conversations in an effective way and what participants can do to prepare themselves.

Workshop Outcomes

  • Working with perception to expedite conflict resolution
  • Using listening as a tool for conflict resolution
  • Preparing to have a difficult conversation
  • Improving on how to have a difficult conversation

Topics Covered

  • Communication
  • Conflict Resolution
  • Listening versus Speaking
  • Perception
  • Preparing for Difficult Conversations

Who is this workshop for

Anyone that is required to have difficult conversations in the workplace. HR personnel, supervisors, managers, executives.

Handouts/materials provided


What to bring

Pen and paper


Lisanne is a qualified mediator who specialises in workplace mediation and family mediation.

Lisanne has a decade of experience in Dispute Resolution and Mediation, and has assisted hundreds of clients through the mediation process. Most recently she was a finalist at the 2019 Australian Law Awards, nominated for Australian Mediator of the year. One of Lisanne's drivers is to build capacity in people to be able to resolve conflict within their company themselves so they do not need to keep bringing in external consultants to help them resolve conflict and make sure that there is early intervention so that the conflict does not escalate.

She has coached and developed students of law, lawyers, HR Consultants, accountants and other professionals to become competent in mediation skills and techniques, and also trains people to become accredited mediators in Australia.

She provides executive coaching and group coaching in leadership, mediation and negotiation skills at government departments and for corporate clients, and also holds lecturing positions at Murdoch University and the College of Law.

She is known for her patient and constructive approach, providing a safe and respectful space for each client and their unique set of circumstances. Her style is open, down to earth, accessible, transformational and she believes that the key to successful mediation is about empowerment. She works on developing her clients skills base so that they can take responsibility for resolving conflict and avoiding ongoing issues; helping themselves forward themselves with the peace of mind that they are creating workable, sustainable, future proof solutions.

“There is a lot of unnecessary suffering when it comes to conflict resolution and my mission is to reduce that; why suffer when you can learn the skills to negotiate any situation so that all parties come out on top? I am passionate about empowering people to achieve results they never thought were possible”

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