Workshop Details

Improving Customer Service: Everyone Sells, Everyone Serves
$4700

Full Day | In-House | Max. 30 Participants
Workshop Outcomes:
  • Improved Internal Sales and Service
  • Improved External Sales and Service
  • Improved Efficiency and Productivity
  • Improved Teamwork
  • Improved Revenue
  • Improved Customer Retention
  • Improved Staff Retention
Topics Covered:
  • Understanding how and why Everyone has Customers
  • Identifying your External Customer and Internal customers?
  • The Everyone Sells – Everyone Serves Philosophy
  • How to Improve internal teamwork, service, efficiency, productivity and morale
  • Kaizen Everyone, Everywhere, Everyday Improvement training
  • 3 Steps to Take Your Sales and Service to the next level
  • How and Why Create Raving Fan Customers
  • How and Why Create Raving Fan Employees
  • How and Why Improve Your Service KPI’s
  • Understanding the link to Improve Your Bottom Line

Location:

  • Perth
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