Customer Experience (CX) Strategy and Design
$3500 INC GST
Full Day | In-House | Max. 16 Participants
Workshop Outcomes:
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Gain insight into the process of strategic thinking
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Learn tools and resources for prototyping
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Bridge the gap between brand and digital strategy
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Learn UX fundamentals
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Develop tools for human centred design thinking
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Improve fundamental design skills
Topics Covered:
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The hybrid strategist of the future
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Digital principles and frameworks
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Bringing technology into the creative process
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Adopting Startup principles
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Understanding the customer experience
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An intro to human-centred design
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The role of rapid prototyping
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The Experience Design (XD) process
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Delivering your CX strategy
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Optimising the experience
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Design principles and the tools of the trade