Gillian Bester

About the facilitator

Gillian is a Lean Six Sigma Black Belt with a focus on using process improvement to bring about effective change in organisations and people. She has 19 years experience as a professional services consultant, including nine years with Snowden Mining Industry Consultants and two with KPMG.

One of Gillian's greatest achievements was a Business Improvement programme she led for a national contractor that returned a benefit of $8.9 million in the first two years for an investment of $1.7 million. Gillian was responsible for leading the business improvement team and training and mentoring of their people.

Gillian is a highly experienced coach and facilitator and has trained more than 200 Green Belts and numerous Yellow Belts, as well as led projects to reduce waste in a wide range of industries, including engineering, mining, health services and hospitals, startup technology and software development. She has collaborated with teams to re-design the mortgage application process for a big-four bank using Lean principles; to improve patient flow in a hospital theatre by conceiving and installing a clinical command centre; and to implement a 5S program on a mine site.

Her key skill is working with empathy within organisations to bring about sustainable change.

Key Expertise

  • Business and Process Improvement
  • Change Management
  • Facilitation
  • Training
  • Coaching

Industry Focus

  • Health
  • Banking and finance
  • Mining and Oil & Gas
  • Software
  • Small business
Workshops Duration Public or
Lean Six Sigma Green Belt Multiple Days In-House 12 $15000
Practical Business Improvement Full Day In-House 16 $3000

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